1. Who we are
Lararia is run by COMPANY_LEGAL_NAME, a COMPANY_LEGAL_FORM with a share capital of SHARE_CAPITAL, registered at the RCS of RCS_CITY under number SIREN, with its registered office at COMPANY_ADDRESS. In these terms, "we" and "us" mean that company. You can reach us at CONTACT_EMAIL or CONTACT_PHONE.
2. Who can buy
2.1. Lararia is sold to businesses and to private persons.
2.2. Business customer means a company, a sole trader or another professional buying for their trade, business, craft or profession. Private buyer means a person buying for themselves, outside any trade or profession (a consumer, in law).
2.3. At checkout, you tell us which one you are. If you buy for a business, you confirm that the business details you give (name, address, VAT number where you have one) are true, and that you may accept these terms for that business. "You" then means that business.
2.4. You must be at least 18 to buy.
2.5. Plan names, and any labels on our site, describe the plan. They do not decide who may buy it, or which rules apply to you. Anyone may buy any plan. If you buy as a private buyer, whatever the plan, section 22 applies to you.
2.6. Some rules in these terms apply only to business customers. They say so. Section 22 sums up what is different for private buyers. A non-profit body that does not buy for a trade gets the same protection as a private buyer against unfair terms and for cancelling (articles L212-2 and L215-3 of the French consumer code).
3. What these terms cover
3.1. These terms apply to every Lararia service: agents, Spot, prepaid credit, the account page, our application programming interface (the API: the address your tools send requests to), and the free Laya key.
3.2. The contract between us is made of, in this order of priority if they ever differ:
- for business customers, the data processing agreement, for anything about personal data you send us;
- these terms;
- the prices and plan details shown on our site and at checkout when you buy.
3.3. Business customers only. Your own purchase terms do not apply, even if you send them to us, unless we sign them.
3.4. Our privacy notice explains how we handle personal data as a controller. It is information, not part of the contract.
4. Words we use
- Account: what you open on our site. It is identified by a 16-digit account number.
- Account number: your way in. It is shown once, when the account is made. We keep only a scrambled form of it (a one-way hash) that cannot be turned back into the number.
- Key: the account number itself, or an API token made from the account page. Each key has its own plan and agents.
- Agent: one request running at a time on a key, with no time limit per request.
- Plan: Solo, Pro or Max, sold per agent per month. In the API, these are called low, high and max.
- Spot: use without a plan, paid per second of running time from prepaid credit.
- Credit: prepaid money on your account, used for Spot.
- Your content: everything you or your users send us through a key (prompts, files, messages) and everything the service sends back (answers, also called output).
5. Your account
5.1. Your account number is the only way into your account. We do not keep it in readable form, so we cannot show it to you again or reset it. If you lose it, we cannot give you back the account, its keys or its credit, except as set out in section 8.6.
5.2. Keep your account number and keys secret. Anyone who has them can use your account, and you pay for that use. Tell us at once at CONTACT_EMAIL if you think one has leaked. You can delete API tokens from the account page.
5.3. We may set limits on accounts, for example no more than 100 agents per key and 200 agents per account. Above that, contact us.
6. Prices, VAT and invoices
6.1. Prices. Prices are set in euros, before VAT. On our site, each price is shown with 20% VAT included. The VAT you actually pay depends on who and where you are (sections 6.3 to 6.6), and the checkout shows the total before you pay. Today the prices are:
- Solo: €30 per agent per month before VAT (€36 with 20% VAT).
- Pro: €45 per agent per month before VAT (€54 with 20% VAT).
- Max: €60 per agent per month before VAT (€72 with 20% VAT).
- Spot: €0.40 per agent per hour of running time before VAT (€0.48 with 20% VAT), counted by the second, paid from credit.
6.2. VAT. We charge VAT. Our VAT number is VAT_NUMBER. Before you pay, the checkout shows the full amount, with the VAT that applies to you. Your invoice shows the price before VAT, the VAT rate and the VAT amount, or why no VAT applies.
6.3. Business customers in France. We add French VAT at the standard rate (20% today).
6.4. Business customers in another EU country. If you give us a valid VAT number, which we check, we add no VAT, and you account for it in your own country (reverse charge: the buyer pays the VAT to its own tax office instead of the seller charging it). Our invoice shows both VAT numbers and the word "Autoliquidation" (reverse charge). Without a valid VAT number, we add VAT as for a private buyer.
6.5. Private buyers in the EU. The price we show includes French VAT at 20%, and that is what you pay today, wherever you live in the EU, because our sales to private buyers in other EU countries are under the EU limit of €10,000 a year. Above that limit, your own country's VAT applies: we then show you the price for your country, and the checkout uses the country of your billing address and shows the total before you pay. If the VAT rate that applies to you changes, what you pay changes with it from the next payment, and we tell you by email before.
6.6. Customers outside the EU. We add no VAT. Private buyers pay the price before VAT. Any local tax in your country is yours to handle.
6.7. Invoices. Our payment provider, PAYMENT_PROVIDER, issues an invoice or receipt for each payment on our behalf. You can download them from the links it sends to your billing email. They are in English and include the French legal wording above. They go to the billing email you give at checkout, which must be one you check.
7. Plans, payment and cancelling
7.1. Starting. A plan starts when the first payment goes through. Your agents go live then, not before. Private buyers: see also section 22.
7.2. No end date. A plan has no fixed end. We charge the monthly price on the same day each month, to the card or bank account you gave, until you cancel.
7.3. More agents or a higher plan. We charge the difference for the days left in the current month right away, to your saved card or bank account. The page shows the amount before you confirm. The new agents start once that payment goes through. If a card payment fails, nothing changes. If a bank payment fails later, section 9 applies.
7.4. Fewer agents or a lower plan. The change starts right away. The unused part of what you paid becomes credit on your next invoice. If you leave with that credit unused, section 8.3 applies.
7.5. Cancelling. You can cancel anytime, free, from the account page: press "Cancel my plan", then confirm. We confirm the cancellation and its end date by email. If you can't sign in, write to CONTACT_EMAIL and we cancel for you. Your agents keep working until the end of the month you paid for, then stop. We do not refund the rest of that month, except under section 22 (private buyers in their first 14 days).
7.6. Full servers. If our servers are full when you ask for agents, we may refuse the request and put it on a waitlist. If you have already paid when that happens, we honor the purchase. Section 10 on speed applies.
8. Credit and refunds
8.1. Prepaid credit. You can buy credit from €10 to €5,000 at a time, before VAT. VAT is added as in section 6, and the checkout shows the total before you pay. Credit pays for Spot. It never expires while your account exists.
8.2. Credit is not money held for you. Credit can only be used on Lararia. It earns no interest and cannot be moved to another account.
8.3. Credit left when you leave. If you close your account, or cancel your plan and have credit left, ask us within 12 months at CONTACT_EMAIL. We pay back what is left, with the VAT you paid on it, within 30 days of your request, to the card or bank account it came from.
8.4. Charged twice by mistake. If we charge you twice for the same thing, we pay back the extra within 14 days of finding it, without you having to ask.
8.5. Other refunds. Apart from this section and sections 10.7, 16, 17.2, 18.2 and 22, payments are not refunded, unless the law requires it.
8.6. Lost account number. If you lose your account number, we cannot restore the account. If you can prove you made a payment to the account (for example with the payment receipt and the payment method), we pay back unused credit as in section 8.3. We do not restore plans, keys or history.
9. Failed and reversed payments
9.1. Failed payment. If a monthly payment fails, our payment provider tries again for a few days. Meanwhile, your keys move to Spot until the payment goes through. Spot uses your prepaid credit at the Spot price. With no credit, there is no Spot, and requests are refused.
9.2. Reversed payment. If a payment is reversed (for example a bank debit you take back, or a card chargeback), we may stop your agents and take back the credit bought with that payment. If that credit is already spent, you still owe the amount, unless the reversal was justified.
9.3. Late payment, business customers only. Any amount not paid on time bears late payment interest. The rate is the European Central Bank's rate for its latest main refinancing operation, plus 10 percentage points. We also charge a fixed €40 for recovery costs, as French law requires between businesses (articles L441-10 and D441-5 of the French commercial code). If our actual recovery costs are higher, we may ask for more. There is no discount for early payment.
10. The service
10.1. What you get. Access to the open models listed on our site through the API, with the number of agents your plan includes on each key. To use it, you need an internet connection and tools that can send requests to our API, or a recent web browser for the account page. We choose and update the models and the servers. We may replace a model with a newer or similar one. We will tell you at least 30 days before we stop offering a model you use.
10.2. Included hours (fair use). Each agent on a plan includes 200 hours of running time per calendar month (counted in UTC), pooled across the agents of a key. After that, the key keeps working whenever there's spare room, like Spot, at no extra cost.
10.3. No set speed. We don't promise a set speed or response time. When our servers are busy, agents share the room by plan: Pro gets a bigger share than Solo, and Max more than Pro. Plan names describe this share, not a guaranteed speed.
10.4. Room per key. Each key has room for a large amount of conversation (about one million tokens, shared by its agents). When it's full, the oldest paused conversations on that key are cleared first. A request that is running is never cleared to make room. A cleared conversation must be sent again in full.
10.5. Quick background calls. Very short calls, like naming a chat, do not use an agent, within fair limits (today up to 4 at once per agent).
10.6. Free Laya key. The free Laya key gives up to 5,000 answers a day. It is free, so it comes with no downtime credit and no promise of availability, and we may change or stop it at any time.
10.7. Changing limits. We may change the limits in sections 10.2 to 10.5 and 5.3 for a valid reason, such as keeping the service running well for everyone, a new model, or a change in law. If a change makes the service worse for you, or raises a price, we tell you by email at least 30 days before. You can cancel, free, before it starts, and we pay back the unused part of your current month.
11. Downtime credit
11.1. If the API is unavailable for more than one hour in total in a calendar day (UTC), you get that day's agent fee back as credit on your next invoice. One day's fee is one thirtieth (1/30) of your monthly agent fee.
11.2. "Unavailable" means our servers answer no request, or answer with an error caused on our side, as shown by our own monitoring. We share the monitoring record for that day on request. It does not include:
- maintenance we announced at least 48 hours before;
- problems on your side or on the public internet outside our control;
- the hours after your 200 included hours, and Spot use;
- suspensions under section 13;
- events outside our control under section 16.
11.3. Ask for the credit within 30 days of the day concerned, at CONTACT_EMAIL. The total credit for one month cannot exceed one month of your agent fees.
11.4. Business customers only. This credit is your only remedy for downtime. Private buyers keep their legal rights on top of this credit (section 22).
12. Your content
12.1. It stays yours. You keep all rights you have in your content. As far as we hold any rights in the output, we transfer them to you. We claim no ownership of your content.
12.2. What we do with it. We use your content only to provide the service to you: to run the model, keep your paused conversations, and send you the answer. We do not sell it or share it for advertising. We never see your content on agents and Spot: it is opened only inside sealed chips, hardware that walls off the running service from the company that hosts it and from our team (confidential computing). Outside the seal, our servers and our team only ever get it encrypted. You can check this yourself (section 12.7). This is the same on every plan.
12.3. Never trained on. We do not use your content to train, test or improve any AI model, and we do not let anyone else do so.
12.4. How long it exists. Your content is encrypted on the way, from your tools into the sealed chips, and opened only inside them. It exists in the clear only in memory, inside the seal. It is not written to disk or to logs, and not kept after your agent is done. A paused conversation stays in memory for at most one hour after the key goes quiet (shorter for long conversations, from 5 to 60 minutes, and the clock restarts while the key is busy), then it is wiped. It may be wiped sooner to make room. We keep a short technical log of each request, with its time, size and status, and never its content.
12.5. Your responsibility. You are responsible for your content and for having the right to send it to us, including any personal data in it. For business customers, our data processing agreement applies when it holds personal data. For private buyers, our privacy notice explains how we handle it.
12.6. Sensitive data. Do not send us health data that French law requires a certified health data host to handle (hébergeur de données de santé, article L1111-8 of the French public health code). We are not certified for that.
12.7. Checking it, and its limits. We publish a check you can run yourself, on our check page. It shows, with reports signed by the chip makers, that your connection ends inside the sealed chips, and which software runs there. We publish that software's source and its fingerprint. Sealed chips keep out our team and the company that hosts them. No system is perfect: they do not stop every attack, for example someone with physical access to the server and special tools, or a flaw in the chips themselves. Our security page lists what the seal protects against, and what it doesn't. If we learn of a flaw that weakens the seal, we fix it, or stop the affected service, as fast as we reasonably can, and we tell you.
12.8. Laya. The free Laya key and the demo on our home page also run on a sealed chip that keeps out the company that hosts it, and you can check this with our public check. Laya does not log what you send.
13. Acceptable use
13.1. You must not use Lararia, or let anyone use it:
- to break any law, or to infringe anyone's rights (including copyright, privacy and trade secrets);
- for any practice banned by article 5 of the EU AI Act (Regulation 2024/1689), such as manipulating people in harmful ways, social scoring, or predicting crimes from profiles;
- to make child sexual abuse material, or content that incites violence or terrorism;
- to write or spread malware, attack systems, or send spam;
- to make decisions with legal or similar serious effects on people (credit, hiring, insurance, access to services) without a human checking each decision;
- to harm, defraud or deceive people, including by passing off output as written by a human where the law requires saying it is AI;
- to get around our limits, test our security without our written consent, or overload our servers;
- in breach of the license or use policy of the model you use, as published by its makers and linked on our site.
13.2. You may build your own products and services on Lararia and offer them to others. You are responsible for how they use them, and you must pass these rules on to them.
13.3. Sanctions. You confirm that you are not subject to EU sanctions, and that you will not give access to Lararia to anyone who is, or to any use banned by EU sanctions rules.
13.4. If you break these rules. We may suspend the keys concerned, or your account, after telling you why and giving you a short time to fix it. We may suspend at once, and tell you after, if the use is clearly illegal, puts others at risk, or threatens our servers. We lift the suspension once the problem is fixed. If the breach is serious or repeated, we may end the contract under section 17.
14. AI output
14.1. Output is made by AI models. It can be wrong, incomplete, out of date, or similar to output given to others. Check it before you rely on it, especially for legal, medical, financial or safety matters.
14.2. Where the law asks you to tell people that content is made by AI, that duty is yours as the user of the output. Where we mark output as AI-made, do not remove the mark.
14.3. Business customers only. We make no promise that output is fit for a particular purpose or free of third-party rights, except as required by law.
15. Liability
15.1. Each of us is liable for the direct harm it causes the other by breaking this contract, within the limits below.
15.2. Cap, business customers only. Our total liability for all claims in any 12-month period is limited to the amounts you paid us in the 12 months before the event that caused the claim.
15.3. What we don't cover, business customers only. We are not liable for indirect losses, such as lost profit, lost business, lost data you could have sent again, or harm to reputation.
15.4. What the cap does not limit. These limits do not apply to harm caused by fraud or gross negligence (faute lourde or faute dolosive), to death or personal injury, or to anything the law does not allow to be limited.
15.5. Private buyers. Sections 15.2 and 15.3 do not apply to you. We are liable to you as French law provides.
15.6. Your content, business customers only. You are liable to us for claims by third parties caused by your content or by a use that breaks section 13. You will cover our reasonable costs for such claims, as long as we tell you about the claim promptly and let you take part in the defense.
16. Events outside our control
Neither of us is liable for a failure caused by an event outside its control that it could not reasonably foresee or avoid (article 1218 of the French civil code). Examples: a power or network outage at a data center, a natural disaster, or a decision by a public authority. If the event lasts more than 30 days, either of us may end the contract by written notice. We then pay back the unused part of your current month.
17. Ending the contract
17.1. By you. Anytime. Cancelling a plan on the account page ends the plan (section 7.5); your account and credit stay for Spot. To close the account itself, write to CONTACT_EMAIL.
17.2. By us, with notice. With at least 30 days' notice by email, for any reason. We then pay back the unused part of your current month and any credit left.
17.3. By us, at once. By written notice, if you seriously break these terms (for example section 13, or not paying after a reminder), or if a court or authority requires it.
17.4. When the account is closed. Your keys stop working. Your content is already gone (section 12.4). Before you leave, download the invoices you need from our payment provider's emails, and your usage from the account page. We delete your account data within 30 days of closing, except what the law makes us keep, such as accounting records, which we keep for 10 years. Our privacy notice gives the details.
17.5. Switching. We charge nothing for leaving or for moving to another provider. The models we offer are open models you can run elsewhere.
17.6. Sections 8.3, 9, 12.3, 15, 19 and 20 still apply after the contract ends.
18. Changes to these terms
18.1. We may change these terms or our prices for a valid reason, such as a change in our costs, our service or the law. We tell you at least 30 days before a change takes effect, by email to your billing email and on this page.
18.2. If you don't agree, you can cancel, free, before the change takes effect, and we pay back the unused part of your current month. If you keep using Lararia after that date, the new terms apply.
18.3. We may make changes that only help you, or that the law requires, with shorter notice.
19. Confidentiality, business customers only
Each of us keeps the other's non-public business information secret, and uses it only for this contract. This does not cover information that is public, already known, or that a court or authority requires us to disclose. Where the law allows, we tell you before we disclose anything about you to an authority.
20. Complaints, law and courts
20.1. Complaints. Write to CONTACT_EMAIL. We answer within 14 days.
20.2. Law. These terms are governed by French law. If you are a private buyer living in another EU country, you also keep the protection of the rules of your own country that cannot be set aside by contract.
20.3. Courts, business customers. Any dispute goes to the COURT_NAME, which has exclusive jurisdiction, even with several defendants or in summary proceedings. Before going to court, each of us will first try to settle the dispute by writing to the other and allowing 30 days for an answer, except for urgent measures.
20.4. Courts and mediation, private buyers. You can use a free mediator (section 22.6). You can also go to the court of the place where you live, or any other court the law allows.
21. Other terms
21.1. Language. These terms are written in English. If we provide a translation and it differs, the English version applies, unless the law requires otherwise.
21.2. Proof, business customers only. Our electronic records (the ticks at checkout, payment records, our logs) count as proof of what was agreed and done, unless you show otherwise.
21.3. Notices. We write to you at your billing email. You write to us at CONTACT_EMAIL.
21.4. Partners. We use partners to run the service, listed in our privacy notice and data processing agreement. All are companies based in the EU, not part of a group outside the EU, and they keep your data in the EU. We remain responsible for them toward you.
21.5. Transfer. We may transfer this contract to a company that takes over our business, and will tell you. If you are a private buyer and this lowers your protection, you may cancel free. You may transfer the contract only with our written consent.
21.6. Whole agreement. These terms, with the documents in section 3.2, are the whole agreement between us about Lararia.
21.7. If part is invalid. If a court finds part of these terms invalid, the rest still applies. Between businesses, the invalid part is replaced by the valid wording closest to its aim.
21.8. No waiver. If we don't enforce a right at once, we still keep it.
22. Buying as a private person
This section applies only if you buy as a private buyer. Where it differs from the rest of these terms, it wins.
22.1. 14 days to change your mind. You may cancel any plan, whatever its name, or a credit purchase within 14 days of buying it, without giving a reason (right of withdrawal, articles L221-18 and following of the French consumer code). The 14 days start on the day of the purchase. Each purchase has its own 14 days, including each added agent.
22.2. If you asked to start right away. At checkout, you can ask us to start your agents, or make your credit usable, before the 14 days are over. We need that request to start. If you then cancel within the 14 days:
- for a plan, you pay only for the days used, counted up to the day you tell us, and we pay back the rest;
- for credit, we pay back the credit you haven't used.
Asking to start right away does not take away your right to change your mind.
22.3. How to cancel within 14 days. Tell us clearly before the 14 days end, by email to CONTACT_EMAIL, or by post to COMPANY_ADDRESS. You can use the form at the end of these terms, but you don't have to. We confirm by email that we got it. Your plan stops when we get your message.
22.4. Your money back. We pay back what we owe you within 14 days of getting your message, to the card or bank account you paid with, free of charge.
22.5. Legal guarantee. We must supply a service that matches these terms and what we told you, for as long as we supply it (legal guarantee of conformity for digital services, articles L224-25-1 and following of the French consumer code). If it doesn't, tell us at CONTACT_EMAIL. We fix it free, within a reasonable time. If we can't, or don't, you may ask for a price cut, or end the contract and get back what you paid for the time the service didn't match. This guarantee comes on top of the downtime credit in section 11, and nothing in these terms limits it.
22.6. Mediator. If we can't settle a complaint after you have written to us, you can go free of charge to our consumer mediator: MEDIATOR (articles L612-1 and following of the French consumer code).
22.7. What does not apply to you. The rules marked "business customers only": sections 3.3, 9.3, 11.4, 14.3, 15.2, 15.3, 15.6, 19, 20.3 and 21.2. Nothing in these terms takes away a right the law gives you as a consumer.
Withdrawal form
Fill in and send this form only if you want to cancel within 14 days. You can also just write to us.
To COMPANY_LEGAL_NAME, COMPANY_ADDRESS, CONTACT_EMAIL: I give notice that I withdraw from my contract for the following service: (plan and number of agents, or amount of credit) Bought on: (date) Payment reference: (from your payment receipt. Never send your account number.) Name: Address: Signature (only if sent on paper): Date: